Privacy Policy

Last updated: March 25, 2026

1. Introduction

Famililab Canada Inc. ("Famililab", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

2. Information We Collect

2.1 Information You Provide

When you submit an inquiry through our contact form, we collect:

• Name
• Organization name
• Email address
• Phone number (optional)
• Area of interest
• Message content

2.2 Automatically Collected Information

When you visit our website, our hosting provider (Netlify) may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website

We do not use cookies or third-party analytics trackers on this website.

3. How We Use Your Information

We use the personal information you provide solely for the following purposes:

• To respond to your inquiry or request
• To communicate with you about potential collaboration or services
• To comply with legal obligations

We do not use your information for marketing purposes unless you have provided explicit consent.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Our website is hosted on Netlify, Inc., which processes form submissions on our behalf. Netlify's servers may be located outside of Canada.
• Legal requirements: When required by law, regulation, or legal process.
• Consent: When you have provided explicit consent for a specific disclosure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, typically no longer than 24 months after your last interaction with us, unless a longer retention period is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

7. Your Rights

Under PIPEDA and Quebec Law 25, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Withdraw consent for the processing of your personal information
• Request deletion of your personal information
• Request portability of your personal information in a commonly used format

To exercise any of these rights, please contact us at business@famililab.care.

8. Person Responsible for Privacy

Famililab Canada Inc. has designated a person responsible for the protection of personal information. For any questions, concerns, or requests regarding your privacy, please contact:

Privacy Officer
Famililab Canada Inc.
4868 Rue Levy, Suite 210, Saint-Laurent, Montreal, QC, H4R 2P1
business@famililab.care

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.